"I had the pleasure to work with Rich at Abbott Laboratories. My first extensive interaction with Rich was during a significant problem we experienced with product in the field. We knew what was happening and why it was happening, product was being damaged by its conveyance method post manufacture, it did not affect the entire product in the field, but we had not determined how to predict which lots would exhibit the problem. In stepped Rich; he and his engineering staff, with a very logical, scientific and data driven analysis developed a modeling method which accurately predicted field experience with the product. The method stood up to extensive internal review and that of involved regulatory and clinical reviewers. Without a doubt, Rich was instrumental in saving a billion dollar business and in assuring the safe ongoing supply of a critical product for our customers. Rich went on to additional higher organizational level work and accomplishments with Abbott. There are engineering mangers and there are managers who are engineers, Rich is a solid and talented general manager who is also a terrific engineer – a difficult combination to beat."